Refund policy

The Svyn Label — Return & Refund Policy

Luxury, redefined. One strand at a time.

At The Svyn Label, we want you to love your hair. Because we work with 100% raw, virgin hair extensions, please review our policy carefully before purchasing — due to the nature of hair products, our return options are more limited than typical retail items, and this helps us maintain the quality and hygiene standards our customers expect.

Eligibility for Returns

To be eligible for a return, exchange, or store credit, your item must meet all of the following:

• Request initiated within 7 days of delivery

• Hair is unopened, with the original packaging seal intact

• Hair has not been worn, cut, colored, washed, or altered in any way

• Original tags, packaging, and bundle wraps are included

• Proof of purchase (order number or receipt) provided

Due to hygiene and safety regulations, we cannot accept returns on hair that has been removed from its sealed packaging, regardless of condition. This is standard across the hair extension industry and protects both our customers and our brand.

Non-Returnable Items

• Hair that has been opened, worn, or altered

• Custom or made-to-order pieces (e.g., custom colored/dyed units)

• Clearance or final sale items

• Gift cards

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

• Your order number

• Photos/video of the item and packaging as received

We'll cover the cost of return shipping and offer a replacement, store credit, or full refund — your choice.

Refunds

• Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item

• Orders paid via Afterpay, Klarna, or Affirm are refunded through the respective provider per their terms — you'll still see the refund reflected in your installment plan

• Original shipping fees are non-refundable unless the return is due to our error

• Customers are responsible for return shipping costs on eligible returns (outside of damaged/defective/incorrect cases)

Exchanges

We currently offer exchanges only for unopened, unaltered hair in a different texture or length, subject to availability. Store credit is issued if your desired exchange item is unavailable.

How to Start a Return

1. Email thesvynlabel@gmail.com with your order number and reason for return

2. Our team will confirm eligibility and provide return instructions

3. Ship the item back in its original packaging (we recommend a trackable shipping method)

4. Once received and inspected, we'll process your refund, exchange, or store credit

Questions?

Reach out anytime at thesvynlabel@gmail.com — we're here to make sure your Svyn experience feels as luxurious as your hair.