Shipping policy

# The Svyn Label — Shipping Policy

*Luxury, redefined. One strand at a time.*

We know you're eager to receive your hair, and we're committed to getting it to you quickly and securely. Please review the details below.

# Processing Time

- All orders are processed within **10–14 business days** of purchase (Monday–Friday, excluding holidays) before shipping
- Custom or made-to-order items may require additional processing time — this will be noted on the product page
- You'll receive a confirmation email once your order ships, along with tracking information

# Shipping Methods & Rates

| Method | Estimated Delivery | Cost |
| Priority Mail Express | 1–2 business days | Calculated at checkout |
| Priority Mail | 2–3 business days | Calculated at checkout |

All orders ship in discreet, secure **10x13 poly mailers** to protect your hair in transit.

*(Rates are calculated at checkout based on your location and order weight.)*

# Order Tracking

Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account on thesvynlabel.com.

## Shipping Areas

- We currently ship within the **United States**
- International shipping is not yet available — join our email list to be notified when we expand

## Delays

While we do everything we can to get your order to you on time, delivery estimates are provided by the carrier and are not guaranteed. The Svyn Label is not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control.

# Lost or Stolen Packages

The Svyn Label is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows delivered but you haven't received your package, please:

1. Check with neighbors or your building's front desk
2. Contact the carrier directly with your tracking number
3. Reach out to us at **[email protected]** and we'll help you file a claim

# Incorrect Address

Please double-check your shipping address at checkout. The Svyn Label is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us **immediately** at [email protected] — we can only make changes before the order ships.

# Questions?

Reach out anytime at thesvynlabel@gmail.com .

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*This policy is a general template. We recommend having it reviewed by a legal professional before publishing.*